Handmade Norozi Chappal, Premium Leather Peshawari Sandals, Traditional Pakistani Footwear, Men’s Eid & Wedding Shoes Gift

Ready to ship in 3-5 business days from Pakistan

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Shipping Policy

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Note: You will need to customize the specific timeframes, shipping rates, and carrier names to match your actual business operations in Punjab/Pakistan.
🚚 Shipping Policy for DigiFoot
1. Order Processing Time
* All orders are processed and prepared for shipment within 1–2 business days (Monday to Friday, excluding public holidays).
* Orders placed after 2:00 PM PST are generally processed on the following business day.
* During peak seasons (e.g., sales events, holidays), processing times may be extended. Any significant delays will be communicated via email or through an announcement on our website.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We partner with reliable courier services to ensure timely delivery across Pakistan.
| Shipping Method | Estimated Delivery Time (After Processing) | Cost |
|---|---|---|
| Standard Shipping | 3–5 Business Days | PKR [Insert Flat Rate or Range] |
| Expedited Shipping | 1–2 Business Days | PKR [Insert Expedited Rate] |
| Free Shipping | 3–5 Business Days | FREE on orders over PKR [Insert Minimum Order Amount] |
* Delivery Disclaimer: Delivery delays can occasionally occur. The estimated delivery timeframes are based on typical courier performance and may vary based on your city or remote location.
3. Shipping Confirmation and Order Tracking
* Once your order has been shipped, you will receive a Shipment Confirmation email.
* This email will contain your Tracking Number(s), allowing you to track the package directly on the courier's website.
* The tracking number will typically be active within 24 hours of shipment.
4. Shipping Destination and Restrictions
* Domestic Shipping: Digifoot currently ships to all major cities and most accessible towns throughout [Specify Region, e.g., Pakistan]. We use reputable third-party logistics (3PL) providers for delivery.
* P.O. Boxes: We do not ship to P.O. Box addresses. A complete physical address, including a clear landmark and mobile number, is required for all orders.
5. Cash on Delivery (COD) Policy
* We offer Cash on Delivery (COD) as a payment option for most orders.
* The total amount due will be collected by the courier upon delivery of your parcel. Please ensure you have the exact cash amount ready.
* Refusal of COD: If a COD order is refused by the customer at the time of delivery, Digifoot reserves the right to block the customer from placing future COD orders.
6. Damages and Lost Packages
* Damaged Goods: If you receive your order with visible damage, please make a note of it with the courier upon delivery (if possible) and take photographs of the damage. Contact us immediately at [Your Customer Service Email] with photos and your order number. We will assess the damage and work to send you a replacement or issue a refund.
* Lost Packages: If the tracking information shows your package has been delivered, but you have not received it, please check with your neighbors or building management. If the package cannot be located after 7 business days past the estimated delivery date, please contact us. We will initiate a trace with the courier.
7. Customs, Duties, and Taxes
* All prices displayed on Digifoot are inclusive of any applicable sales tax in Pakistan.
* There are generally no additional customs or import duties on domestic shipments within the region we operate in.

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Refund Policy

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.↩️ Returns & Refunds Policy for Digifoot
Last Updated: November 28, 2025
Your satisfaction is our priority. If you are not entirely satisfied with your purchase from Digifoot, we are here to help.
1. Eligibility for Return
* Return Window: You have [7 or 14] calendar days from the date you received your item to request a return.
* Condition of Item: To be eligible for a return, your item must be:
* Unused and unworn.
* In the same condition that you received it.
* In its original packaging (including the shoe box, dust bag, and any attached tags). The original shoe box must not be damaged or used as the shipping box.
* Accompanied by the original receipt or proof of purchase.
* Non-Returnable Items:
* Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
* Items purchased during a final sale or clearance event.
* Customized or personalized products.
2. How to Initiate a Return
* Contact Us: To start a return, please contact our Customer Service team at [Your Customer Service Email or Phone Number].
* Provide Details: You must provide your Order Number, the Item(s) you wish to return, and the Reason for the Return.
* Return Authorization: Our team will review your request and, if approved, will provide you with a Return Authorization Number (RAN) and instructions on where to send the product. No returns will be accepted without a valid RAN.
* Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Inspection and Refund Process
* Inspection: Once we receive your returned item, it will undergo a thorough inspection. We will notify you via email of the status of your refund after inspecting the item.
* Approval: If your return is approved, we will initiate a refund.
* Timeframe: The refund will be processed within [5-10] business days following the approval of the return.
* Method of Refund:
* Cash on Delivery (COD) Orders: The refund will be processed via Bank Transfer (you will be asked to provide bank details) or as Store Credit (voucher) for your next purchase.
* Prepaid Orders (Card/Online Transfer): The refund will be credited back to your original method of payment.
4. Exchanges
* If you need to exchange an item for a different size or color, please follow the standard return process (Section 2) for the item you wish to return, and then place a new order for the desired item.
* Exchanges are subject to product availability.
5. Defective or Incorrect Items
* If you received a defective, damaged, or incorrect item, please contact us immediately upon delivery.
* We will cover the return shipping costs for genuinely defective or incorrect items and will either replace the item or issue a full refund, including any original shipping costs paid.